Shipping & Returns

RETURN POLICY FOR CUSTOM ITEMS:

Top Dog strives to provide the best quality product and service to our customers and we appreciate your business with us!

Due to the nature of our custom work, custom decorated items generally cannot be returned but there are a few exceptions we would like to make you aware of.

What can be returned: We will gladly replace your custom item(s) if the item is defective or the decorating is dramatically different than what was sent in your approved proof.

In such cases we would need the item(s) back and we would replace the item(s) at no cost to you.

We must be notified of the return request within 30 days of the ship date on your invoice.

What cannot be returned: Items with noticeable wear cannot be returned. Items must be in “like new condition” and unwashed to be eligible for return.  Items passed the 30 days of the ship date on your invoice cannot be returned.

Please contact us directly at: 920-882-5576 to begin your return process.

FREE SHIPPING POLICY:

This offer must be mentioned to our Customer Service Team Member during your initial order: With any $250.00 order that weighs less than 50 lbs total weight, we will ship UPS Ground for FREE anywhere in Wisconsin! More than 50 lbs total? Just pay the cost for the extra weight. We look forward to working with you near or far! Please call for a quote.