Policies

TURNAROUND TIME

Our current turnaround time is approximately 7-10 Business Days Average.  The turnaround time on your order starts when you’ve paid in full, we have all information required to complete your order (all artwork, quantities, colors, shipping info, etc.) and your artwork has been approved. Delay in receipt of *any* of this info could result in production delays. If you have a deadline for your order, it is very important that you let us know when placing your order.  If you need a rush order, 25% of the total order will be applied if we are able to accommodate.

APPAREL MINIMUMS

Our minimum on apparel orders are based on designs which can be applied to different styles. 

Screen Printing
We do not accept customer supplied products for screen printing. Apparel minimums are determined by colors printed:

1 Color – 6 Minimum
2 Color – 12 Minimum
3 Color – 25 Minimum
4 Color – 50 Minimum
5+ Color – 75 Minimum

Embroidery
We accept customer supplied products for embroidery. Garments must be new with tags and not worn. We reserve the right to reject customer supplied goods.

6 Pieces per logo minimum

PAYMENT TERMS

Orders must be paid in full before production begins unless otherwise approved.  To set up payment terms please complete our Credit Application.

A tax exempt form must be submitted to: [email protected] to be exempt from sales tax. We are not responsible for tax refunds if a certificate is not on file.

We accept Visa, Mastercard, American Express and Discover cards.  Business checks are also accepted; returned checks will be subject to a $25 returned check fee.

ARTWORK APPROVAL

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses.

BACKORDERS & OUT OF STOCK ITEMS

While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. We are not responsible for items that are out of stock.  If items are out of stock, we will provide you with a list of possible replacements and have it approved by you before using your chosen item.

QUALITY ASSURANCE

We check every custom product as it comes in and out of production to assure quality and specifications.  It is your responsibility as the customer to check over your custom items as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. 

RETURN POLICY 

We strive to provide the best quality products and services to our customers.  Any custom items that are considered defective by our staff or vendor will be replaced at no cost.  We reserve the right to use our professional judgement on the defects of the product. We must receive your return request within 30 days of your pickup or shipping date. Apparel products must be in new condition and unwashed to be eligible for return. Due to the customizations of our products no other returns are accepted. 

COPYRIGHT & TRADEMARK POLICY

We will not print designs that use copyrighted or trademarked material according to state and federal laws.  We can not reproduce any trademarked logo without written permission of the owner.   

ISO 9001:2015 CERTIFICATION

We are ISO 9001:2015 Certified! This Certification specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Our current certificate is available upon request.